Frequently Asked Questions
For chronic mail order medications in the formulary.
- Ask your doctor to write a prescription for the number of days your plan allows (for example, 90 days).
- Your doctor can submit your prescription:
- Electronically: E-prescribe to WellDyne Home Delivery. This is the quickest way to fill your prescription.
- By FAX: 1-888-830-3608. Only prescribers may fax prescriptions to a pharmacy.
- By Phone: Call our Customer Service Department at 888-479-6570.
- By Mail: Send prescription with patient's address and date of birth to WellDyne, PO Box 90369, Lakeland, FL 33804.
- Note: You do not go to your local pharmacy for this service. The medications will ship directly to you.
- Once we receive your prescription, your medication will arrive in approximately 7 to 10 business days by standard shipping.
- If you need your medicine quickly, you can pay for faster shipping or ask your doctor to write two prescriptions. The first prescription is for a short-term supply that you can fill right away at a network retail pharmacy. You can use your Rx savings card included with this program. The second prescription is for the maximum number of days your plan allows for mail service (for example, 90 days). By doing this, you will have a supply of medication before you receive your prescription shipment.
- Refills are easy. You should order them 2-3 weeks before you finish your current prescription. We'll email or call you with a refill reminder.
- Online: Order refills with a few clicks or choose auto refill at WellView.WellDyne.com .
- Phone: Order through our automated phone system by calling the Member Services number: 888-479-6570.
- Choose auto refill to get your medications on time, every time without having to remember to reorder. Many medications allow auto refill, but some may not be eligible.
- Enrolling is simple. Login at Member Portal above or WellView.WellDyne.com and select the auto refill icon next to your medications.
- About two weeks before you run out of your medications, we'll send a refill. You'll receive a shipping notification letting you know it's on the way.
- No. We recommend that you obtain a new prescription from your doctor when transferring to mail order. You will need to register online at WellView.WellDyne.com before a prescription can be filled.
- Yes. Pharmacists are available to answer your questions 24/7/365. To speak with a pharmacist, please call the Member Services number: 888-479-6570.
- For any additional questions, please call the Member Services number: 888-479-6570.
- There is no cost to the mediations as part of the formulary, but there is a $9.00 shipping and handling fee per shipment.